All your customer journeys in one place
With flexible journey mapping and a framework that links all customer insights, opportunities and solutions together, TheyDo is the single source of truth for your end-to-end customer journey.
When considering TheyDo for integration into your organizational workflow, we recommend deploying a structured score card across three critical operational pillars: Security & Compliance, Integration Friction, and long-term Price Scalability. Rather than looking only at basic feature lists, modern procurement teams must assess how a software platform behaves under high load and how well it fits into the team's data security guidelines.
Depending on your operating region and field, ensure that TheyDo supports standard security layers such as SOC 2 Type II certifications, GDPR compliance, or HIPAA-compliant database encryption. If the tool connects directly to client database tables or handles user passwords, verify that they implement multi-factor authentication (MFA), single sign-on (SSO) integrations, and end-to-end data encryption in transit and at rest.
Siloed data is the primary cause of operational friction. Evaluate if TheyDo has native connectors for your current project trackers, messaging hubs, and customer communication channels. For custom developer requirements, check if they provide a fully documented REST API with reasonable rate limits, comprehensive Webhooks support, and robust SDK packages in your language. A flexible API layer saves hundreds of hours of manual copy-paste overhead.
SaaS pricing packages are often deceptively simple. When reviewing TheyDo's billing structure, map out your team's projected expansion over the next 12 to 24 months. Determine how costs scale as your customer database increases or as you add team members. Factor in setup costs, mandatory support plan upgrades, API access fees, and storage overage rates to understand the true cost before committing to a contract.
By combining verified user reviews from our directory with internal workflow pilot tests, your procurement team can make an informed decision that drives productivity without creating capital waste.
Overall rating
Based on 3 reviews
By far the best journey management tool out there. Great UI, A.I. + many templates to get teams started instantly and all the intergrations to connect it into existing workflows. This is a gamechanger for any large organisation that want to move faster and become truly customer centric.
Franklin
Absolutely the most scalable solution for customer journey mapping and management. TheyDo is an incredibly compelling platform: centralizing & standardizing customer journeys, unifying problem discovery, solution discovery, and solution delivery workflows, and linking journeys with relevant data to prioritize high-priority initiatives.
Bastiaan Gielliet
Working with TheyDo has been one of the most impactful experiences ever. As a UX Designer, I've always been a huge advocate of adopting a customer-centric mindset within the organization of my clients. Running a Design Thinking project is tons of fun. But it's not something that should happen on a project basis. TheyDo empowered me with a way of working that helps organizations to centralize their Customer Journey Mapping and use it as a springboard for customer-centricity. The tool is easy to understand and simple to use.
Philip Wallage
Starting Price
Contact vendor for pricing
Pricing may vary based on team size and features selected.
