Yuma

Empower businesses with advanced AI solutions

Free

Yuma Overview

What is Yuma?

Yuma AI Ticket Assistant is a powerful AI tool designed to streamline customer support processes. It integrates with Help Desk software, such as Gorgias, and automatically drafts responses to customer inquiries. Yuma is equipped with features to customize the writing style, generate conversation thread summaries, and automatically translate into 15 languages. It also retrieves up-to-date information from Shopify products and pages, allowing agents to provide accurate and personalized responses that align with business needs. Yuma is backed by a Knowledge Base and provides a one-click "reply & close ticket" to save time and boost the productivity of the support team. A 7-day free trial is available to get started and a mailing list is available to stay up-to-date with new product releases and features. Help other people by letting them know if this AI was useful. Add your own prompts and outputs to help others understand how to use this AI.

Screenshot gallery

Pros & Cons

Pros

Integrates with Help Desk software
Customizes writing style
Generates conversation thread summaries
Translates into 15 languages
Retrieves information from Shopify
Provides personalized responses
Backed by a Knowledge Base
One-click reply & close ticket
Seven-day free trial
Convenient mailing list updates
Automatic response drafting
Drafts brand voice responses
Automatic Knowledge Base building
Help Desk Native Integrations
Gorgias and Shopify native integrations
Multiple Shopify stores supported
Live prices and availability updates
Handles Gorgias integration
Conversation thread summarization
Stays up-to-date with your data
Support for other platforms coming
Customized to your brand
Automated Draft generation
Ticket analysis feature
Historical tickets sync
FAQs sync
Products and orders sync
Gorgias Workspace community access
Multilingual support
Integration for other brands coming
Effortless customer service automation
Pricing plan flexibility

Cons

Limited Help Desk integration
Only supports 15 languages
Has to learn user's writing style
Relies on Confidence-based drafting
Limited to Shopify data
Depends heavily on past tickets
No native Zendesk support
Restricted multi-shop integration
Only one-click action supported
Automatic Knowledge Base creation

A Professional Framework to Evaluate Yuma

When considering Yuma for integration into your organizational workflow, we recommend deploying a structured score card across three critical operational pillars: Security & Compliance, Integration Friction, and long-term Price Scalability. Rather than looking only at basic feature lists, modern procurement teams must assess how a software platform behaves under high load and how well it fits into the team's data security guidelines.

1. Security and Database Compliance

Depending on your operating region and field, ensure that Yuma supports standard security layers such as SOC 2 Type II certifications, GDPR compliance, or HIPAA-compliant database encryption. If the tool connects directly to client database tables or handles user passwords, verify that they implement multi-factor authentication (MFA), single sign-on (SSO) integrations, and end-to-end data encryption in transit and at rest.

2. API Coverage and Custom Integrations

Siloed data is the primary cause of operational friction. Evaluate if Yuma has native connectors for your current project trackers, messaging hubs, and customer communication channels. For custom developer requirements, check if they provide a fully documented REST API with reasonable rate limits, comprehensive Webhooks support, and robust SDK packages in your language. A flexible API layer saves hundreds of hours of manual copy-paste overhead.

3. Total Cost of Ownership (TCO)

SaaS pricing packages are often deceptively simple. When reviewing Yuma's billing structure, map out your team's projected expansion over the next 12 to 24 months. Determine how costs scale as your customer database increases or as you add team members. Factor in setup costs, mandatory support plan upgrades, API access fees, and storage overage rates to understand the true cost before committing to a contract.

By combining verified user reviews from our directory with internal workflow pilot tests, your procurement team can make an informed decision that drives productivity without creating capital waste.

Features of Yuma

Customer Support
Streamlining
CRM
Customer Service
AI Assistant
Process Optimization
Free + From $299/Mo

SaaS1to10 verified reviews for Yuma

Overall rating

5.0

Based on 19 reviews

5.01 days ago

“Review”

this is so good, i pasted a youtube link of 40 mins long video and it gave me a clean text nice to read and i didn’t find any mistakes. best part it only took 2 mins maybe less

beni1

5.02 weeks ago

“Review”

Zero GPT which is supposed to be covered detects it with 100% certainty. So... No.

Stephan Tual

5.02 weeks ago

“Review”

Very cool app! Build was fast as, and with a few tweaks I fully launched my website in 1 hour!

Joe Smythe

5.02 weeks ago

“Review”

It has everything that I need in one place: ChatGPT, Copywriting templates, AI Images, Audio Transcription.

Dmytro

5.02 weeks ago

“Review”

A valuable resource. I think I will be using this site quite regularly.

Slavica Voss

5.02 weeks ago

“Review”

@KeywordSearch creates AI Ad Targeting audiences for YouTube

Aleric Heck

5.02 weeks ago

“Review”

I joined Kin's beta program on my iPhone XR. After upgrading to an iPhone 13, I found that I couldn't log into my existing account on the new phone, forcing me to create a new account. Now, I have two separate Kin accounts on different phones. Today, when I accessed the beta version of Kin, I got a notification stating that the test version ended on Monday, September 23rd. It instructed me to back up my data and move to the official Kin app. I did as advised—backed up my data, confirmed, uninstalled the beta app via TestFlight, and installed the official Kin app. However, when I attempted to “log in”, I was still unable to access my existing account. This issue hasn't been resolved yet. I have been trying desperately to get in contact with the support team. I left feedback through the test flight app and sent emails. No response. Now trying to find a forums, Reddit posts, TAAFT comments☻

Desiree Miller

5.02 weeks ago

“Review”

We will give you guys a go! thanks!

Silent Co

5.02 weeks ago

“Review”

A little biased, but I think it's great.

Dawson Whitfield

5.02 weeks ago

“Review”

No other tool quite like this, it's pretty straightforward. Needed to extract a long interview from YouTube and it extracted everything, providing it in different meaningful formats in less than two minutes. Awesome

Juan Sierra

5.02 weeks ago

“Review”

I already have another transcription tool, but this one is much better. I love the different features such as the summary, quiz, and chapters. It does a great job of them. I've only done one transcript so far to try it out, but I'm truly impressed and am going to grab another code. A couple things that would make it even better are: - the ability to rename the files and organize them through folders. - the ability to download a copy of the other features as well as the transcript. Copying and pasting it works, but doesn't keep the format.

dunn

5.02 weeks ago

“Review”

Suppppeeeeerrr! Wowwww! @Mindsmith is absolutely fantastic! It is incredibly useful, easy to use, and very professional.

Claudia Scilletta

5.02 weeks ago

“Review”

I tried using it but the website has too many bugs.

João Neiva

5.02 weeks ago

“Review”

It's sad to see people want to try your tool out but you have no free sample for them. This may be the best tool out there, but, as mentioned, going through with the AI for minutes to explain what you want, then being prompted to pay, without even knowing if it CAN create something, is discouraging. I hope we can get a free sample or preview at one point, im interested in this one.

Ron Jayson

5.02 weeks ago

“Review”

After my first use, I think it's surprisingly good. The only drawback so far is the PDF export option for the report which is formatless.

Alejandro Correa

5.02 weeks ago

“Review”

B12 exceeded my expectations especially after I tried a few similar tools. Signing up took under a minute and because I offer a very specific set of services as a consultant, I didn't expect the AI to be able to capture my work, but it did a great job with creating content for me. I only had to make a few edits, add my bio, and was able to publish that same day. Now I get lots of compliments on my site and I've even tried their other tools like email marketing, which is great because the emails match my site's appearance. Overall I would recommend B12 as an effective, affordable, and easy to use website solution.

Katie G

5.02 weeks ago

“Review”

Really amazing! Makes learning content and engaging with things so much easier!

Jamie McDonald

5.02 weeks ago

“Review”

WhatsApp and Messenger integrations don't work very well. Support team is very sporadic. Still couldn't get it to work consistently despite best effort to fix.

Orion Chin

5.02 weeks ago

“Review”

@GPT Trainer is run by a highly responsive management team and support staff. Questions are answered quickly, feature requests are incorporated quickly. We have multiple chatbots that are live with GPT Traner, including for Healthcare, hospitality and solar energy providers. We highly recommend for both value and quality.

John Griffith