Tiledesk

Automate customer service with AI agents across channels.

Free

Tiledesk Overview

What is Tiledesk?

Help other people by letting them know if this AI was useful. Add your own prompts and outputs to help others understand how to use this AI.

Screenshot gallery

Pros & Cons

Pros

Free Live Chat
Open-source Chatbots
Unified Messaging
Adaptive Multichannel Chatbot Design
Chatbot Knowledge Base
WhatsApp Business Integration
Facebook Messenger Integration
DialogFlow Integration
Rasa Integration
Zapier Integration
PrestaShop Integration
WordPress Integration
Immediate Response Templates
FAQ Bot Templates
Lead Generation Templates
Customer Rating Templates
Open source Chatbot Builder
Multi-industry Customization
Design Studio for Conversational Flow
Leverages Large Language Models
Automates Customer Service
Reliable Handover Framework
Proactive Messaging via WhatsApp
Efficient Customer Engagement
Swift and Accurate Enquiry Resolution
Ease of Integration
Diverse Use Cases
Trusted by Global Brands
Multi-channel Support
Adaptive Chatbot Technology
Conversational Ticketing
Multichannel Messaging
High Volume Handling
Exceptional Customer Service
Increases Profit Growth
Solutions for Customizable Industries
Dedicated Design Studio
Extensive Templates
Single Sign-On Integration
On-Premise Deployment
Seamless Tech Stack Compatibility
Open Source Community
Real-Time Expert Help Framework
High User Satisfaction

Cons

No real-time chat support
Complex queries hand-off limitations
Potential privacy concerns
On-premise deployment challenges
Limited customization options
Requires technical knowledge
Integration complications

A Professional Framework to Evaluate Tiledesk

When considering Tiledesk for integration into your organizational workflow, we recommend deploying a structured score card across three critical operational pillars: Security & Compliance, Integration Friction, and long-term Price Scalability. Rather than looking only at basic feature lists, modern procurement teams must assess how a software platform behaves under high load and how well it fits into the team's data security guidelines.

1. Security and Database Compliance

Depending on your operating region and field, ensure that Tiledesk supports standard security layers such as SOC 2 Type II certifications, GDPR compliance, or HIPAA-compliant database encryption. If the tool connects directly to client database tables or handles user passwords, verify that they implement multi-factor authentication (MFA), single sign-on (SSO) integrations, and end-to-end data encryption in transit and at rest.

2. API Coverage and Custom Integrations

Siloed data is the primary cause of operational friction. Evaluate if Tiledesk has native connectors for your current project trackers, messaging hubs, and customer communication channels. For custom developer requirements, check if they provide a fully documented REST API with reasonable rate limits, comprehensive Webhooks support, and robust SDK packages in your language. A flexible API layer saves hundreds of hours of manual copy-paste overhead.

3. Total Cost of Ownership (TCO)

SaaS pricing packages are often deceptively simple. When reviewing Tiledesk's billing structure, map out your team's projected expansion over the next 12 to 24 months. Determine how costs scale as your customer database increases or as you add team members. Factor in setup costs, mandatory support plan upgrades, API access fees, and storage overage rates to understand the true cost before committing to a contract.

By combining verified user reviews from our directory with internal workflow pilot tests, your procurement team can make an informed decision that drives productivity without creating capital waste.

Features of Tiledesk

Agent
API
Local
Open Source
Customer Service Automation
Conversation Automation
Free + From $12.96/Mo

SaaS1to10 verified reviews for Tiledesk

Overall rating

5.0

Based on 18 reviews

5.02 weeks ago

“Review”

Only available on the iphone... doesn't seem super intuitive to use.

Mental Forge Media

5.02 weeks ago

“Review”

I've been playing around with this for a few hours. It's made me say "WOW" too many times than i wish to admit. I'm going to follow this and see how it evolves. For now, i managed to create quite a nice Expenses app for personal use. | It did have some problems when it came to moving some components on other pages, but for how short the prompts it uses can be, it is really impressive. With some proper prompts it can generate some strong stuff.

Bernard

5.02 weeks ago

“Review”

Very cool app! Build was fast as, and with a few tweaks I fully launched my website in 1 hour!

Joe Smythe

5.02 weeks ago

“Review”

I joined Kin's beta program on my iPhone XR. After upgrading to an iPhone 13, I found that I couldn't log into my existing account on the new phone, forcing me to create a new account. Now, I have two separate Kin accounts on different phones. Today, when I accessed the beta version of Kin, I got a notification stating that the test version ended on Monday, September 23rd. It instructed me to back up my data and move to the official Kin app. I did as advised—backed up my data, confirmed, uninstalled the beta app via TestFlight, and installed the official Kin app. However, when I attempted to “log in”, I was still unable to access my existing account. This issue hasn't been resolved yet. I have been trying desperately to get in contact with the support team. I left feedback through the test flight app and sent emails. No response. Now trying to find a forums, Reddit posts, TAAFT comments☻

Desiree Miller

5.02 weeks ago

“Review”

This tool i found is super cool, I created 5 books from this tool to sell them online, which gives me great profit. I am creating more valuable books to spread knowledge, and earn some bucks as well 🤑.

Bilal Ashraf

5.02 weeks ago

“Review”

WE USE @D-ID AT THE COLORADO VIRTUAL CREATIVE FACTORY...AND LOVE IT.

Franco Arteseros

5.02 weeks ago

“Review”

It's sad to see people want to try your tool out but you have no free sample for them. This may be the best tool out there, but, as mentioned, going through with the AI for minutes to explain what you want, then being prompted to pay, without even knowing if it CAN create something, is discouraging. I hope we can get a free sample or preview at one point, im interested in this one.

Ron Jayson

5.02 weeks ago

“Review”

B12 exceeded my expectations especially after I tried a few similar tools. Signing up took under a minute and because I offer a very specific set of services as a consultant, I didn't expect the AI to be able to capture my work, but it did a great job with creating content for me. I only had to make a few edits, add my bio, and was able to publish that same day. Now I get lots of compliments on my site and I've even tried their other tools like email marketing, which is great because the emails match my site's appearance. Overall I would recommend B12 as an effective, affordable, and easy to use website solution.

Katie G

5.02 weeks ago

“Review”

After my first use, I think it's surprisingly good. The only drawback so far is the PDF export option for the report which is formatless.

Alejandro Correa

5.02 weeks ago

“Review”

As the service was in beta-testing stage, I created there a dozen of AI-generated courses for free. I wanted to use them. Those courses remained in my account as they started subscription tiers. But recently I have found out that they were deleted. The support didn't answer to my e-mail at all.

Oldfag TV

5.02 weeks ago

“Review”

I tried using it but the website has too many bugs.

João Neiva

5.02 weeks ago

“Review”

Really amazing! Makes learning content and engaging with things so much easier!

Jamie McDonald

5.02 weeks ago

“Review”

that's such a great AI

piw

5.02 weeks ago

“Review”

I tried NovelGPT a template in @Agentgpt and it did an excellent job writing the first two episodes of my novel complete with character descriptions, setting,plot points and well I think you get the point. Great tool can't wait to see it out of beta.

Kelli Crose

5.02 weeks ago

“Review”

O GPT faz uma análise melhor e mais personalizada.

Vinicius Vilela

5.02 weeks ago

“Review”

@TradeWind AI is an excellent tool for discovering and reaching global trade customers. It makes finding the right buyers fast, easy, and highly effective.

Wang Kevin

5.02 weeks ago

“Review”

Hi, I am Cristian the founder of @Konvertly. I built @Konvertly because I was tired of juggling 5 different tools just to send a cold email. A tool for leads, A tool for sending, manually writing intros, forgetting to follow up—it was exhausting and confusing with all the credit systems. I thought: "Why isn't there ONE tool that does all of this?" So I built it. Six months of nights and weekends. Then we soft-launched and got 60 paying customers, which honestly blew my mind. Today's the official launch. If you've ever felt buried in manual prospecting, this one's for you. — Cristian

Konvertly

5.02 weeks ago

“Review”

It doesn't work, at least for me in Mexico. I asked for a list of Insurance Independent Agents in Mexico (country) and it delivered just 5 executives of companies. Then I asked for independent dental professionals in Mexico City. It delivered 0 leads.

Jorge Pinkus