Transform your customer service with AI and automation
Gladly's new AI and automation platform, Sidekick, revolutionizes customer service by enabling personalized self-service. Sidekick works together with Gladly Hero, their people-centered platform for agent-assisted customer service. The platform was developed after acquiring Thankful, an AI and automation solution for customer self-service. This acquisition has allowed Gladly to bring AI and automation to the forefront of customer service.Unlike AI solutions lacking a deep customer focus, Sidekick aims to engage and care for customers rather than deflecting them. It recognizes that AI needs to be applied with an understanding of a brand's unique needs, voice, and content to avoid frustrating customers. Gladly believes that to build customer loyalty, customer service must be both people-centered and AI-powered.Sidekick utilizes generative AI and no-code automation to provide scaled and personalized customer self-service through Self Service Threads. It goes beyond answering common customer service questions and can execute transactions like managing returns or processing exchanges. Sidekick aims to resolve customer issues rather than just responding to them, ensuring a smooth and positive experience.Real-life examples of Sidekick's application include Crate & Barrel streamlining routine requests like returns or exchanges and matching customers to specific service agents based on live context. Bombas reduces the workload on their Customer Happiness Team by enabling customers to self-service basic tasks and questions.Gladly's mission is to empower businesses to deliver radically personal experiences, putting the customer at the center of everything they do. With investments in generative AI and the acquisition of Thankful, Sidekick embodies their commitment to this mission. Help other people by letting them know if this AI was useful. Add your own prompts and outputs to help others understand how to use this AI.
When considering Gladly Sidekick for integration into your organizational workflow, we recommend deploying a structured score card across three critical operational pillars: Security & Compliance, Integration Friction, and long-term Price Scalability. Rather than looking only at basic feature lists, modern procurement teams must assess how a software platform behaves under high load and how well it fits into the team's data security guidelines.
Depending on your operating region and field, ensure that Gladly Sidekick supports standard security layers such as SOC 2 Type II certifications, GDPR compliance, or HIPAA-compliant database encryption. If the tool connects directly to client database tables or handles user passwords, verify that they implement multi-factor authentication (MFA), single sign-on (SSO) integrations, and end-to-end data encryption in transit and at rest.
Siloed data is the primary cause of operational friction. Evaluate if Gladly Sidekick has native connectors for your current project trackers, messaging hubs, and customer communication channels. For custom developer requirements, check if they provide a fully documented REST API with reasonable rate limits, comprehensive Webhooks support, and robust SDK packages in your language. A flexible API layer saves hundreds of hours of manual copy-paste overhead.
SaaS pricing packages are often deceptively simple. When reviewing Gladly Sidekick's billing structure, map out your team's projected expansion over the next 12 to 24 months. Determine how costs scale as your customer database increases or as you add team members. Factor in setup costs, mandatory support plan upgrades, API access fees, and storage overage rates to understand the true cost before committing to a contract.
By combining verified user reviews from our directory with internal workflow pilot tests, your procurement team can make an informed decision that drives productivity without creating capital waste.
Overall rating
Based on 15 reviews
As the service was in beta-testing stage, I created there a dozen of AI-generated courses for free. I wanted to use them. Those courses remained in my account as they started subscription tiers. But recently I have found out that they were deleted. The support didn't answer to my e-mail at all.
Oldfag TV
Get one free song after signing up, after that its 1 credit for each song. There are package deals for 10/30/100/300 credits starting with $12 for 10.
Perry Campbell
i registered to try it and its really quite good! i would like to use it more but my feedback to the creators is i think the free plan is too restrictive and i wouldnt like to pay for a plan just yet.
Lilly Walsh
Just from the copy on the site, it seems it will be useful for e-commerce platforms. Customers need quick assistance, platform managers can delegate the mundane to the AI.
Vince Matinde
I tried using it but the website has too many bugs.
João Neiva
The website is pretty good but there are only a limited number of responses
Probal Roy
It's not free, it forces you to input an email before shoving a price tag in your face.
Arvoly XSL
Really amazing! Makes learning content and engaging with things so much easier!
Jamie McDonald
Works but I cannot understand what's the use. I was expecting it to give me some videos
Samartha Venkatramana
An amazing app, I love the share feature and the comment section summaries
Silvia Cho
O GPT faz uma análise melhor e mais personalizada.
Vinicius Vilela
It collects oppo
Joel Self
Amar sonar Bangla Ami tomay bhalobashi chiro din tumhara customer
Rasel 2.0
WhatsApp and Messenger integrations don't work very well. Support team is very sporadic. Still couldn't get it to work consistently despite best effort to fix.
Orion Chin
@GPT Trainer is run by a highly responsive management team and support staff. Questions are answered quickly, feature requests are incorporated quickly. We have multiple chatbots that are live with GPT Traner, including for Healthcare, hospitality and solar energy providers. We highly recommend for both value and quality.
John Griffith
Starting Price
From $20.00/user/month
Pricing may vary based on team size and features selected.
