Drift

5.0(21 reviews)

Personalize customer conversations across the buyer's journey.

Paid

Drift Overview

What is Drift?

Drift is an AI-based application designed to facilitate businesses with customer communications across multiple platforms such as chat, email, and video. Prominently known as a Conversation Cloud, Drift aims to support businesses in reaching their customers at the most influential moments. Drift's primary tools include Conversational Marketing, Conversational Sales, and Conversational AI, each serving the objective of optimizing the customer's journey. The Conversational Marketing feature offers businesses the ability to qualify and convert visitors, aiding them in building a quality pipeline. The Conversational Sales tool supports effective conversation initiation, supplementing the efficiency of sales processes, and engaging target accounts. As for the Conversational AI feature, it powers the provision of better experiences and automates customer support. Drift also comes equipped with a Reporting & Analytics feature for integrating and analysing data, supporting businesses in personalizing web experiences, improving marketing efficiency, and generating high-quality leads. The platform caters to a diverse range of industries including but not limited to financial services, manufacturing, technology, and professional services. To ensure continuous learning and development, Drift offers its users resources such as blogs, books & reports, webinars, and podcasts. Help other people by letting them know if this AI was useful. Add your own prompts and outputs to help others understand how to use this AI.

Screenshot gallery

Drift screenshot

Pros & Cons

Pros

  • Cross-platform communication
  • Conversational Marketing feature
  • Conversational Sales tool
  • Reporting & Analytics feature
  • Personalizes web experiences
  • Improves marketing efficiency
  • Generates quality leads
  • Caters to diverse industries
  • Continuous learning resources
  • Supports multiple channels
  • Initiates effective conversations
  • Optimizes customer journey
  • Supports sales process efficiency
  • Assists in lead generation
  • Helps target account engagement
  • Real-time ABM Notifications
  • Hyper-targeted website experiences
  • Conversational Landing Pages
  • Automated playbook building
  • Real-time intent insights
  • Video messaging for sales
  • Prospector tool for data-driven opportunities
  • Bionic Chatbots for customization
  • Site Concierge for enhanced visitor experience
  • Increases productivity per rep
  • Drift Engage for higher conversions
  • Offers Professional Services
  • Supports Financial Services industry
  • Supports Manufacturing industry
  • Supports Technology industry
  • Supports Professional Services industry
  • Provides Community Forum
  • Help Center available
  • Partnership opportunities
  • Provides varied learning materials
  • Product integrations for 360-degree view
  • Promotes real-time conversations
  • Automated customer relationships
  • Boosts sales rep efficiency
  • Increases sales overall win rate
  • Accelerates sales cycles
  • Meets the specific business needs
  • Drift for Startups program
  • Works on mobile through an app
  • Available as a Chrome extension
  • Offers a Diversity Equity Inclusion initiative

Cons

  • Limited industry catered
  • Lacks live chat support
  • No multilingual options
  • No clear mobile app

A Professional Framework to Evaluate Drift

When considering Drift for integration into your organizational workflow, we recommend deploying a structured score card across three critical operational pillars: Security & Compliance, Integration Friction, and long-term Price Scalability. Rather than looking only at basic feature lists, modern procurement teams must assess how a software platform behaves under high load and how well it fits into the team's data security guidelines.

1. Security and Database Compliance

Depending on your operating region and field, ensure that Drift supports standard security layers such as SOC 2 Type II certifications, GDPR compliance, or HIPAA-compliant database encryption. If the tool connects directly to client database tables or handles user passwords, verify that they implement multi-factor authentication (MFA), single sign-on (SSO) integrations, and end-to-end data encryption in transit and at rest.

2. API Coverage and Custom Integrations

Siloed data is the primary cause of operational friction. Evaluate if Drift has native connectors for your current project trackers, messaging hubs, and customer communication channels. For custom developer requirements, check if they provide a fully documented REST API with reasonable rate limits, comprehensive Webhooks support, and robust SDK packages in your language. A flexible API layer saves hundreds of hours of manual copy-paste overhead.

3. Total Cost of Ownership (TCO)

SaaS pricing packages are often deceptively simple. When reviewing Drift's billing structure, map out your team's projected expansion over the next 12 to 24 months. Determine how costs scale as your customer database increases or as you add team members. Factor in setup costs, mandatory support plan upgrades, API access fees, and storage overage rates to understand the true cost before committing to a contract.

By combining verified user reviews from our directory with internal workflow pilot tests, your procurement team can make an informed decision that drives productivity without creating capital waste.

Features of Drift

  • Conversational AI
  • Conversational Marketing
  • Conversational Sales
  • Customer Communication
  • Customer Support Automation
  • Quality Lead Generation
  • From $2500/Yr

SaaS1to10 verified reviews for Drift

Overall rating

5.0

Based on 21 reviews

5.01 weeks ago

Review

I already have another transcription tool, but this one is much better. I love the different features such as the summary, quiz, and chapters. It does a great job of them. I've only done one transcript so far to try it out, but I'm truly impressed and am going to grab another code. A couple things that would make it even better are: - the ability to rename the files and organize them through folders. - the ability to download a copy of the other features as well as the transcript. Copying and pasting it works, but doesn't keep the format.

dunn

5.01 weeks ago

Review

It's not free, it forces you to input an email before shoving a price tag in your face.

Arvoly XSL

5.01 weeks ago

Review

As the service was in beta-testing stage, I created there a dozen of AI-generated courses for free. I wanted to use them. Those courses remained in my account as they started subscription tiers. But recently I have found out that they were deleted. The support didn't answer to my e-mail at all.

Oldfag TV

5.01 weeks ago

Review

@Dash AI has saved me countless hours. It has proven to be more useful than chatgpt or any other AI tool I've tried.

Praty Sharma

5.01 weeks ago

Review

It´s not free

Aldos

5.01 weeks ago

Review

It is not free. So i couldnt test anything

Isa Venancio

5.01 weeks ago

Review

Very cool app! Build was fast as, and with a few tweaks I fully launched my website in 1 hour!

Joe Smythe

5.01 weeks ago

Review

Hey Dillon, email me at bobby@revmo.ai and let’s see if we can figure out what’s going on.

Revmo

5.01 weeks ago

Review

A little biased, but I think it's great.

Dawson Whitfield

5.01 weeks ago

Review

B12 exceeded my expectations especially after I tried a few similar tools. Signing up took under a minute and because I offer a very specific set of services as a consultant, I didn't expect the AI to be able to capture my work, but it did a great job with creating content for me. I only had to make a few edits, add my bio, and was able to publish that same day. Now I get lots of compliments on my site and I've even tried their other tools like email marketing, which is great because the emails match my site's appearance. Overall I would recommend B12 as an effective, affordable, and easy to use website solution.

Katie G

5.01 weeks ago

Review

Works but I cannot understand what's the use. I was expecting it to give me some videos

Samartha Venkatramana

5.01 weeks ago

Review

I tried NovelGPT a template in @Agentgpt and it did an excellent job writing the first two episodes of my novel complete with character descriptions, setting,plot points and well I think you get the point. Great tool can't wait to see it out of beta.

Kelli Crose

5.01 weeks ago

Review

What's @Knowlee all about? 🤔 🧠 Autonomous Learning: Feed @Knowlee with docs, videos, tweets, news, or financials. It doesn't just respond; it learns. 📚 Tailored Insights: Imagine getting info crafted just for you, thanks to an AI that's continuously updated by what YOU provide. 🔄 Efficiency Boost: Daily tasks, crafting content, or diving into deep insights? @Knowlee's got your back. It's like having a digital twin that's always in the loop and ready to help. Why @Knowlee? 🌟 We envisioned an AI not as a mere tool but as an extension—a seamless part of your digital world. It's about blurring the lines, creating a space where AI truly understands, adapts, and aligns with you.

Matt, Founder @Knowlee

5.01 weeks ago

Review

Only available on the iphone... doesn't seem super intuitive to use.

Mental Forge Media

5.01 weeks ago

Review

Hi thanks for pointing this out, we've checked and can confirm that the thing is in fact doing the thing 🫡

Osum

5.01 weeks ago

Review

It's sad to see people want to try your tool out but you have no free sample for them. This may be the best tool out there, but, as mentioned, going through with the AI for minutes to explain what you want, then being prompted to pay, without even knowing if it CAN create something, is discouraging. I hope we can get a free sample or preview at one point, im interested in this one.

Ron Jayson

5.01 weeks ago

Review

O GPT faz uma análise melhor e mais personalizada.

Vinicius Vilela

5.01 weeks ago

Review

I would highly recommend for researches and students. useful to manage your articles and use AI to get the key points.

Hamed Mousavi

5.03 weeks ago

Review

TDGesk's multi-account messaging feature is highly efficient and user-friendly. It simplifies communication across multiple accounts, saving time and effort. Highly recommended for businesses seeking streamlined messaging solutions.

Zhang Xiaotong

5.03 weeks ago

Review

We replaced our demo request form with Perspective and our show rate went up overnight. Prospects actually tell us what they need before the call — no more showing up blind. Wish we'd done it sooner.

Nate Richardson

5.03 weeks ago

Review

This is a great tool! I have a question. The first time I created an Interactive Lesson, the published result had a transcript of the podcast which interacted simultaneously with the mindmap. After navigating out of that window, I can't access this again. Is there a way to access it? Currently it only shows an outline, the podcast and mindmap with no transcript or mindmap interactivity.

Fly Soul O

Pricing

Starting Price

From $10.00/user/month

Pricing may vary based on team size and features selected.

Where can Drift be deployed?

  • Cloud, SaaS, Web-Based

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