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Statuspage

New integrations and updated FAQs

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DigitalGeniusv1.1.1

Hedy is a real-time AI conversation coach. It listens during your meetings, sales calls, interviews, and medical appointments, then gives you suggestions and answers while the conversation is still happening, not after it's over. Most tools record and summarize. Hedy helps you in the moment.

Now you can run Hedy's entire AI on your own hardware. Turn on Local AI and your summaries, notes, live suggestions, and chat all happen on your device. Nothing goes to a server for processing.

Where Local AI runs:

Mac (Apple Silicon): GPU acceleration and every model size

Windows: capable GPUs, with CPU fallback for the rest
iPhone 15 Pro and newer, plus M-series iPads: the compact models

Local AI is opt-in and off by default. Speech recognition has run on-device since day one, and audio recordings stay on your machine. This extends that privacy to the rest of the pipeline for anyone who wants it. Cloud AI stays available too, and it's still faster and handles longer, more complex conversations better.

Hedy can now run AI entirely on your machine: Audio, transcription, summaries, chat, and real-time AI suggestions all happen end-to-end on-device, with no conversation data sent to the cloud. That's rare in this category. Most AI meeting tools send your audio and transcripts to cloud APIs for analysis. Hedy now allows you to process everything locally.

This opens up conversations that were previously off-limits to AI tooling. Legal strategy. Confidential board meetings. M&A discussions. Client-privileged work. Any conversation where "it stays on your computer" is the only acceptable answer.

Local AI is available now on macOS and Windows, with mobile support coming soon. Pick from 11 on-device language models to match your hardware. Works fully offline. No cloud dependency, no API costs.

Refreshed interface with Hedy 3: A new look across every device. Polished session cards, refined dark mode, and three desktop layout presets (Balanced, Chat Focus, Chat Only) so you can match the interface to your workflow. Mobile got the same visual treatment for a consistent experience throughout.

OMI wearable integration: Stream transcripts from your OMI device directly into Hedy sessions.

Hedy is an AI meeting coach that provides proactive suggestions in real time during your conversations, not summaries after the fact. Available on iOS, Android, macOS, Windows, and web. 30+ conversation languages.Project contentHedy AI BusinessCreated by youNewsletter: Version 3.140 linestextIn App Version Update JSON Example48 linestextNewsletter: Version 3.039 linestextContentappcast.xmlxml

EU Data Hosting and AI Analysis
Your conversations and AI analysis can now stay in Europe. Users can choose to have all session data (transcripts, summaries, and AI-generated insights) processed and stored on European servers. No conversation data crosses the Atlantic. You can chose where you want your conversations hosted during account sign-up.

New Session Types: Negotiation & Spiritual Teaching
Two new specialized coaching modes. Negotiation helps you during and after high-stakes conversations with tailored prompts and analysis. Spiritual Teaching adapts Hedy for reflective, teaching-oriented sessions with narrative-style notes and summaries.

Personalized AI Coaching
Hedy now learns about you during onboarding. Answer a few questions about your role, your goals, and the challenges you face and Hedy generates your first personalized coaching profile. Better context means sharper, more relevant insights from day one.

Apple Watch Companion App
Your AI meeting assistant, now on your wrist. Control sessions with a glance—a red dot means you're recording, orange when paused, gray when idle. Pause during a break, resume when you're back, or stop the session entirely.

The real power? Discretion. AI coaching tips arrive directly on your watch face during meetings. Checking your watch looks natural—checking your phone doesn't. Capture highlights with a single tap, as subtle as adjusting your watch band.

The Smart Stack widget surfaces session status and coaching tips automatically. Voice control via Siri lets you say "Start a meeting with Hedy" or "Stop Hedy session" without touching anything.

Requires iPhone with Hedy app nearby for audio capture and processing.

Comprehensive Data Export
Your meeting data belongs to you. Export sessions, topics, highlights, and action items in Markdown (human-readable), CSV (spreadsheet-ready), or JSON (complete data).

Multi-file exports bundle everything into organized ZIP archives by topic—perfect for archiving or migrating to other tools.

Cloud AI Privacy Kill Switch
New toggle gives you complete control over cloud processing. Disable it, and Hedy continues transcribing locally while sending zero data to cloud AI services.

Existing AI-generated insights are preserved. For users in regulated industries or anyone who wants transcription without cloud dependencies.

Happy New Year! December was a productive month for Hedy, with several updates that make your meeting experience smoother and more hands-free. Here's what we shipped:

🎙️ Siri Shortcuts: Hands-Free Session Control
You can now start and stop Hedy sessions using Siri on iOS and Mac. Say "Hey Siri, start my Hedy session" before walking into a meeting, or stop recording without reaching for your device. Perfect for when your hands are full or you want to stay focused on the conversation.

⏸️ Inactivity Auto-Pause
Long gaps in conversation? Hedy can now automatically pause your session when no speech is detected, then resume when talking starts again. This keeps your transcripts clean and saves your recording time for actual discussion. Enable this in your meeting settings.

🎯 Smart Session Type Defaults
Topics now remember your preferred session type. If your "Client Calls" topic always uses Coaching mode, Hedy defaults to that automatically when you start a new session in that topic. One less thing to configure every time.

🗓️ Date-Aware AI
Hedy now understands temporal context in your conversations. Ask about "last week's discussion" or "what we decided yesterday" and Hedy knows what timeframe you mean. This makes post-session chat and cross-session queries more accurate.

🌍 New Languages
We added Farsi and Sinhala for AI chat interactions, continuing our expansion to serve professionals worldwide.

✨ Additional Improvements

🔮 What's Coming in 2026
We're heads-down on several major initiatives:

Start every meeting already prepared. Introducing Topic Prep Notes & More

Ever walked into a follow-up meeting and struggled to remember what you discussed last time? Or realized mid-conversation that you forgot a key commitment from the previous session?

Hedy's new features ensure you're always prepared and supported throughout your entire meeting.

With today's update, Hedy delivers three features that professionals have been requesting:

✅ Topic Prep Notes
Get AI-generated briefing notes before your meeting based on all previous conversations in that topic. See what was discussed, what's still pending, and what questions need answers.

✅ Extended Automatic Suggestions (Pro)
Real-time AI coaching now runs for the first 60 minutes instead of 30. That covers most business meetings completely—giving you intelligent prompts for questions to ask and opportunities to explore, all appearing automatically.

✅ Trust Center
Access GDPR compliance documentation, data processing agreements, and security measures. Finally, the formal documentation that European businesses and regulated industries require.

How It Works:

At the start of your meeting: Hedy updates you with AI-generated prep notes covering important information

During your meeting: Receive automatic suggestions for the first 60 minutes (Pro users)

Stay organized: Track commitments, patterns, and progress across all your conversations

Available Now:
Update to Hedy 2.11.4 on iOS, macOS, Android, or Windows to access these new features. Pro features require a subscription ($9.99/month or $69.99/year).

What is Hedy?
Hedy is your AI-powered meeting coach that provides real-time intelligent conversation analysis. Used by 15,000+ professionals to excel in meetings, lectures, and important conversations across 30+ languages.

Never miss important details from your recurring meetings again.

Introducing Topic Insights

Have you ever struggled to remember key points from multiple meetings about the same project? Or wondered what patterns are emerging across your client calls? Topic Insights transforms how you track and understand recurring conversation themes.

The Problem:

The Solution:
With Topic Insights, Hedy automatically analyzes all your sessions related to specific topics—whether it's "Client Projects," "Team Standup," or "Product Strategy"—and surfaces:

✅ Key Patterns: Identify recurring themes and important trends across all your topic-related conversations

✅ Action Items: Never lose track of commitments made across multiple meetings

✅ Quick Context: Get instantly briefed on past discussions before your next meeting

✅ Strategic Overview: See the big picture of how conversations evolve over time

How It Works:

Available Now:
Download Hedy 2.11.1 for iOS, macOS, or Android and to turn every conversation into actionable intelligence.

What is Hedy?
Hedy is your AI-powered meeting coach that helps you be the brightest person in the room by providing real-time intelligent conversation analysis.

New integrations! You can now connect Hedy to n8n and ActivePieces.

https://www.npmjs.com/package/n8n-nodes-hedy
https://www.activepieces.com/pieces/hedy

Additional improvements:

Hedy just dropped game-changing features that transform it from a meeting assistant into a comprehensive conversation intelligence platform.

What's New:
Topic Context Support - Add custom instructions and context to any topic (client, project, or course) once, and Hedy automatically applies them to every meeting in that topic. Managing multiple clients with different requirements? Hedy now remembers each client's unique context, terminology, and goals across all related sessions.

Updated MCP Server - Connect Hedy to ANY AI client, including browser-based tools. Access your meeting intelligence from Claude Desktop, Cline, or build custom integrations. Your conversations become queryable knowledge across your entire AI toolkit.

Cloud Transcription Flexibility - Bring your own Deepgram or OpenAI API keys for enterprise-grade control over transcription infrastructure.

Smart Playback Controls - Review meetings at 0.5x-2x speed. Quickly scan hour-long sessions or carefully analyze complex negotiations.

Expanded Automation - New integrations with ActivePieces and n8n join existing Zapier support, connecting Hedy to thousands of apps.

These updates make Hedy essential for anyone managing multiple projects, clients, or complex professional relationships. It's not just recording meetings anymore - it's building your ambient intelligence layer.

Current Stats: 15,000+ users | 4.8 star rating | Available on iOS, Android, Mac (Windows coming soon)

Hedy just evolved from reactive assistant to proactive meeting coach. Instead of waiting for you to ask "What should I say?", Hedy now continuously analyzes your conversations and automatically surfaces strategic insights when it spots opportunities you might miss.

What's Revolutionary:

👉 Proactive Intelligence - No more prompting required. Hedy spots gaps and suggests insights in real-time

👉 Context-Aware - Understands your role, goals, and conversation dynamics to deliver targeted suggestions

👉 Perfect Timing - Delivers insights precisely when they're most actionable

👉 Smart Filtering - Only surfaces genuinely valuable suggestions, not notification spam

👉 Full Control - Customize frequency, delivery method, and turn on/off instantly

Real Impact: Beta users are closing deals they might have missed, catching critical risks before they become problems, and consistently being the person who contributes the breakthrough insight.

This isn't just another AI update - it's the first step toward true ambient intelligence that amplifies your expertise exactly when it matters most.

Available now across iOS, Android, and macOS. The era of asking AI for help just ended. ✨

💻 What’s New in Hedy 2.0?

Native macOS App: Connect directly to your system audio to analyze Zoom calls, Teams meetings, or any virtual conversation on your Mac—no phone required!

Expanded Language Support: Now with 30+ languages including Arabic, Hindi, and Thai on MacOS.

Automatic To-Do Tracking: Hedy identifies and organizes your to-dos from your conversations automatically so they can be exported to your favorite task management tool via our API.

Cross-Device Experience: Start a meeting on your Mac, review insights on your phone, and never miss a beat.

Enabled users to transform recorded meetings and lectures into searchable, AI-powered insights.

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Hedy AIv3.7.0

We’ve upgraded the entire AI engine behind Watermelon Agents.

What’s included:

Recommended: Re-crawl your content and test your Agent using GPT 5.4 Nano or GPT 5.4 Mini.

📧 Watermelon Email Automation with AI Agent

Watermelon now lets you automate your email with an AI Agent that reads, understands and responds to incoming emails.

Your customers keep emailing you like they always do. Your AI Agent handles the rest.

No migration required. No new tools. Just connect your inbox and start automating.

What it does

How it works

Connect your email using a forwarding address and your AI Agent will start handling incoming emails immediately. You stay in control of what gets automated and when your team steps in.

Changelog

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Watermelonv13.0.0

AI Voice

RAG & Data Processing

Introduction of New AI Models: Added multiple advanced AI models to enhance agent performance.​

Support for Larger Context Windows: Expanded context window sizes up to 128k tokens for more comprehensive conversations.​

Enhancements to Existing Models: Upgraded existing models with increased context sizes for improved versatility.

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GPT Trainer3.0

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TeamPal

Helpdesk vs Chatsimple-ai-sales-chatbot

HelpDesk is an intuitive IT service desk software designed to help teams manage and streamline their customer communication. Considered suitable for teams of any size, it offers a collaborative platform to handle customer tickets effectively.

Central to its functionality is the ability to leverage macros to update tickets with preset actions, contributing to improving the overall efficiency.

As a comprehensive tool, HelpDesk incorporates features loved by users such as team collaboration, analytics, communication tools, a knowledge base, ticket management, automation, personalization, and multichannel support.

HelpDesk also flaunts a wide range of potential industry applications, including IT, SaaS, Retail/E-commerce, and Sales to name only a few.With its commitment to empower ticketing solutions, HelpDesk offers a user-friendly experience complemented by AI capabilities and even provides the ability to integrate with external applications like LiveChat, HubSpot, WordPress, and Webflow to power up its usage.

A focus on data security and GDPR compliance ensures user trust in the system. There is a free 14-day trial available, facilitating potential users to explore the features comprehensively before they make the decision to incorporate it for their operations.

Overall, HelpDesk is a versatile and robust tool committed to delivering improved customer service management.

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HelpDesk

Chatsimple offers ChatGPT chatbots designed to enhance businesses by engaging with visitors and providing customer support 24/7. The tool allows users to set up a custom chatbot without any coding experience in under 5 minutes.

ChatGPT chatbots are trained using the content and data from the user's website, making them tailored to the specific needs of the business.With ChatGPT chatbots, businesses can convert visitors into customers by providing instant, high-quality responses and guiding them towards desired outcomes, such as completing quotes or navigating specific webpages.

The chatbots can be deployed across multiple platforms, including Instagram and Facebook Messenger, ensuring that customers can be supported wherever they are.Chatsimple's AI-powered chatbots also offer valuable insights into customer needs and issues.

Users have access to rich real-time conversations, receive feedback on response quality, and receive AI-summarized insights on customer behavior.The tool offers different pricing tiers, including a free trial option, to accommodate businesses of all sizes.

The pricing plans vary in terms of the number of messages allowed, the number of chatbots and email forms available, and the level of support and model sophistication provided.Customer testimonials highlight the tool's user-friendly interface, robust NLP capabilities, and customization options.

Chatsimple is trusted by small and medium-sized businesses and aims to transform customer interactions with AI-powered chatbots.

We are thrilled to announce the major update to Chatsimple AI Agent.

Introducing Chatsimple Voice AI: Let your website talk to its visitors, 24/7.

With VOICE AI, the AI agent can engage website visitors in real-time through personalized, voice-enabled conversations. It is equipped with the best sales and support strategies, transforms your site into a dynamic assistant—boosting engagement and accelerating the sales process by 3x.

What makes Chatsimple VOICE AI spectacular? It makes your website dynamic through VOICE interaction.

Proactive Nudge:
AI Nav initiates conversations by mimicking a website “calling” the visitor to engage—no more waiting for them to make the first move.

Real-Time Recommendations:
Showcase relevant pages, calendars, or case studies in real-time, tailored precisely to each visitor’s needs.

Customizable Voice Options:
Choose from a range of male and female voices to suit your brand’s tone and personality.

Multilingual Capability:
Communicate fluently in multiple languages, ensuring you connect with every visitor, no matter where they are.

Embodies Your Brand Personality:
Your AI Agent doesn't just talk—it represents your brand’s unique voice and values seamlessly.

Preloaded Sales & Support Expertise:
Equipped with world-class sales and customer support strategies, ensuring your visitors get the best experience—every time.

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Compare	HelpDesk 5.0 17 reviewsVisit Website	Top pick Expertise AI (Chatsimple)v2.0 5.0 29 reviewsVisit Website
Overview
Tagline	Streamline customer support with smart ticketing.	Website chatbots for support and sales assistance.
Category	Help Desk	Help Desk
Ratings

Overall Rating	5.0	5.0
Ease of Use	5.0	5.0
Features	5.0	5.0
Value for Money	5.0	5.0
Customer Service	5.0	5.0
Total Reviews	17	29
Pricing

Pricing Model	Free	Freemium
Starting Price	Free plan available	Free plan available
Features

API
Assistant
Customer
Customer Communication
Customer Support
Free + From $29/Mo
Free + From $79/Mo
IT Service Desk
Q&A
Sales
Support
Team Collaboration
Ticket Management
Website
Deployment

Deployment Options	Cloud, SaaS, Web-Based	Cloud, SaaS, Web-Based
Pros & Cons

Pros	Streamlines customer communication Handles customer tickets Leverages macros for efficiency	24/7 customer support Under 5 minutes setup No coding experience required
Cons	Lacks native mobile applications Limitations on customization Potential steep learning curve	No multi-language support Limited messages in free trial No priority support in lower plans

Helpdesk vs Chatsimple-ai-sales-chatbot

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